PATIENT INFORMATION
Frequently Asked Questions
FMC aims to provide high quality of care, delivered within a safe and clean environment that uses the latest technology.
If you can’t keep an appointment, please phone the related department as soon as possible.
What information will I need to provide?
- Please remember to bring your identity card with you.
- Inform your doctor, nurse, pharmacist or pharmacy technician if you have any allergies and/or intolerances; on your first visit to the FMC.
When you arrive for your first visit to the hospital you will need to register. Please come to the admission desk half an hour before your appointment time.
The nature of your appointment or consultation will depend on whether you are coming to the hospital as an outpatient or a day case patient, or staying as an inpatient.
- Tests and investigations
Tests and investigations help us accurately diagnose and plan treatment for our patients. - Outpatient appointments
Outpatients are individuals who does not need to spend a night in a hospital. - Day case appointments
Day case is for patients who need more longer treatment and/or investigations than outpatients, but does not need to stay in the hospital overnight. - Inpatient admissions
Inpatients are individuals whose treatment requires overnight stays in hospital. Patients might need to be admitted to hospital for planned treatment and or emergency cases that needs further observation and investigations.
Signage are in key areas around the FMC, also patient services are available to help patients find their way around.
Your treatment will be planned by a multidisciplinary team that includes members from different areas of expertise.
If you’re staying for any length of time at the hospital, either for day care or as an inpatient, there are certain things you need to bring with you and other things you might want to consider bringing.
- Medicines
If you are being admitted for a stay as an inpatient, please bring your own medicines from home, and inform your physician and nurses about it. If you are coming for an outpatient or day case appointment, please bring a list of your current medicines, such as your repeat prescription list or medication reminder charts. - Toiletries and nightclothes
In every inpatient room we provide toiletries, shaving kit, dressing gown and slippers.
Please don’t bring the following:
- Money and valuables
Please do not leave very expensive items or large amounts of money when you to are staying at FMC. - Alcohol or drugs
Our security team use metal detector for safety reasons. Please help them to avoid breach in safety while staying wit us.
You are welcome to bring a friend or a family member with you to the hospital. Many of our patients find it reassuring to bring a companion, especially if it is their first visit to the hospital.
Before leaving the hospital, there are some things you will need to do.
- Make sure that arrangements have been made for your return home, such as travel plans or a relative or friend to stay with you if necessary.
- Make sure you have any drugs or medicines which you need to take at home, and check that you understand the instructions on the container.
If you are staying in hospital as an inpatient please bring any medicines you are currently taking with you when you come to the hospital. If your own medications are suitable and approved by your FMC doctor, you can continue taking them, they will be used for your treatment while you are in hospital.
- Conduct and behavior
FMC prides itself in being socially and culturally inclusive and sensitive to the needs of the patients and their caretakers. Our staff provide care in an atmosphere of respect. We welcome your support in helping us to provide effective services in a safe and supportive environment that is free of harassment and violence, meeting the needs of all who pass through our doors. - Smoking
FMC is a smoke-free hospital. Smoking is not allowed on our premises, in our vehicles, at entrances or anywhere else in our grounds. - Identifying patients
To make sure that we are providing the right care and treatment to the right patient it is important for you to provide your valid and necessary identification card or document. - Identifying staff
All FMC staff are required to wear their identification cards and be ready to give you the necessary assistance if you need.